These terms govern your use of the Digital Concierge Application ("the App"). The App includes the website at digitalconcierge.identityglobal.com and the WhatsApp chat experience used at Royal Navy and RAF recruitment events.
"We", "us" and "Identity" mean Identity Events Management Ltd, the company that built and operates the App.
These terms are specific to the App. Terms for the main Identity website are published separately at Privacy Policy - Identity.
By scanning the QR code at an event stand, taking part in the chat, or using the website, you agree to these terms. If you do not agree, please do not use the App. Read these terms together with the Privacy Notice and the Cookie Notice.
We may update these terms from time to time. The date at the top shows when they last changed. If you use the App after a change, the updated terms apply.
The App is an automated chat experience delivered through WhatsApp. When you scan the QR code, WhatsApp opens on your phone and you take part in an interactive quiz that suggests a Royal Navy or RAF profession that may suit you.
The chat is an automated decision tree. Your messages receive pre-set automated responses. No person reads or replies to your messages.
You do not register for an account and no login details are created. WhatsApp itself is provided by Meta, and your use of WhatsApp is subject to WhatsApp's own terms of service: Privacy Policy.
You must be at least 15 years and 9 months old to use the App. By using it, you confirm that you meet this requirement.
You must use the App lawfully. You must not:
We may suspend or withdraw your access to the App at any time, without notice, if these terms are broken or where we need to protect the security of the App.
The content and software that make up the App, including text, graphics, logos and code, belong to Identity or its licensors and are protected by intellectual property law, including the Copyright, Designs and Patents Act 1988. You may use the App for your own personal, non-commercial purposes. You must not copy, change, distribute or reverse engineer any part of it, except where the law allows.
The Ministry of Defence (MOD) is the data controller for personal data processed through the App, which supports Royal Navy and RAF recruitment events. Identity built and operates the App and processes your personal data on the MOD's behalf as its data processor.
The Digital Concierge Privacy Notice explains what personal data is processed, why, how long it is kept, and how to exercise your rights, including how to withdraw consent. You can read the MOD privacy notice here: MOD privacy notice - GOV.UK
The Cookie Notice explains the cookies used on the App website.
The App is provided free of charge. We use reasonable endeavours to keep it available and accurate, but we do not promise that it will always be available or error free. The App relies on services provided by others, including WhatsApp (Meta), Twilio and Microsoft Azure, and may be unavailable while those services are interrupted or during maintenance.
We may change or withdraw the App at any time. If we make material changes, we will use reasonable endeavours to announce them on the website or through appropriate channels.
Nothing in these terms excludes or limits our liability for:
Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 in relation to digital content, or your rights under the Data Protection Act 2018 and UK GDPR.
Subject to the above, we are not liable for losses that are not foreseeable, for loss of profits or data, or for business losses. We are not responsible for third party services that the App relies on or links to, including WhatsApp; those services have their own terms and policies.
These terms are governed by the law of England and Wales. If something goes wrong, contact us first at the address below and we will try to resolve it informally. If we cannot, the courts of England and Wales will deal with any dispute. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
If you have any questions about these terms, contact dpo@identityglobal.com